My order never arrived:

If your order never shows up even after the promised delivery date, you’ll get a refund after you open a dispute.

My order arrived but there’s a problem:

You can open a dispute if the item you receive is significantly different than how it was described. You received a completely different item.The item’s condition was misrepresented.The item is missing parts or features, and this was not disclosed.You purchased a specific quantity of an item, but received the wrong quantity. The item was substantially damaged en route to its destination.

There are any billing errors:

You can open a dispute when you identify any billing errors from your transaction. You received a wrong charge.There was a missing discount.An unexpected late fee came up.You forgot to cancel your subscriptions.

You’ve not authorized the payment:

If a purchase is not authorized by you, you can report to us and open a dispute so that we can try to help you get your money back.

Note that you are encouraged to open a dispute within 180 days of the payment date, which is usually within the timeline of most banks. Here’s how to open a dispute from our Help Center:

Click Open a Dispute.

Enter your Order ID and purchase details.Please note that you can get your Order ID through our notification email with the subject.

Confirmation of Your Order.

Choose your Dispute TypeUpload the documents to evidence your claim.

Offer details in Description so that we can have a better knowledge of the dispute.

Enter your Email Address to receive the status update of the dispute. Congrats! Your dispute has been opened.

You can track your dispute status using your Email Address and Dispute ID received!

Note that we will review your dispute within 3 business days. And if you’re eligible for your claim, your refund will be processed in the following 7 business days. However, bear in mind that the banks may delay the refunds and the whole process may take as long as 1-6 weeks

Transaction details

If you wish to open a dispute with us, please make sure you save our Order ID for your transaction from our notification email.

Purchaser details

You will be asked to provide the purchaser’s info as well. All necessary and accurate details will help us locate the transaction and review your dispute swiftly.

Dispute details

Please categorize your dispute so that we can have a basic knowledge of any assistance that we can offer.

Proof details

Your bank statement is required to validate your actual payment, while you’re also supposed to upload other documents to support your claim. Your description of the dispute overview is appreciated if you can tell us a bit more.

When you receive a full refund, it means your dispute has been resolved and the case will be closed.

However, there are still circumstances when you have new claims. This way you should open a new dispute telling us your latest request